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Software Support Account Manager for CMS [m|w|d]

Would you like an interesting job in a working environment offering self-responsibility? Are you interested in joining a young, growth-oriented company? Would you like to work in a pleasant and modern atmosphere, playing an active role in shaping our business?

Then we are looking for you to actively support our team as a Technical Support employee in Customer Care for our editorial system / CMS

We offer:

  • A secure job in a growing company
  • Interesting, demanding and versatile tasks with a lot of creative freedom
  • Flat hierarchies and short decision-making paths
  • Open, constructive teamwork in a pleasant working climate and a modern environment
  • Flexible working hours, compatibility of work and family – applications for part-time work (at least 25 hours) are also welcome
  • Option to work from home on a regular basis
  • An attractive salary

Your tasks:

  • Independent processing of customer support requests to our editorial system
  • User support via telephone and live support system
  • Conduct detailed analyses of customer issues and on-demand routing to next-level support, tracking and documentation of problem solutions
  • Installation, configuration and maintenance of test environments
  • Testing the project-specific client / server applications

Your profile:

  • You bring with you enthusiasm for modern software technologies and a pronounced IT affinity.
  • Organisational talent and independent, structured work as well as distinctly customer-oriented thinking
  • High quality awareness, commitment and team spirit
  • Strong communication skills and confident demeanour in dealing with customers
  • Experience with editing systems would be helpful, but is not essential.
  • English skills in a technical environment

Have we aroused your interest? Then do not hesitate and send your complete application documents with the desired starting date to:

Expert Communication Systems GmbH
Mr. Claudius Jacoby
Richard-Reitzner-Allee 1
85540 Haar

E-mail is also fully acceptable: